Support
From the neighbourhood pitch to the top league: develop players, watch matches live, take the penalty yourself, lift the trophy.
Frequently asked questions
My purchase didn't arrive / disappeared on a new phone
Tap Restore purchases at the bottom of the Store tab. Permanent items are restored and any undelivered purchase is delivered. If the problem persists, email us with the order ID from the receipt Apple emailed you.
I want a refund
Apple processes all payments, so refunds are handled by Apple: reportaproblem.apple.com.
Will my progress move to a new phone?
Yes. If iCloud is on for your iPhone, your progress is also backed up to your own iCloud account: open the Game on a new iPhone (or after reinstalling) with the same Apple Account and your club comes back. If two devices have different saves, the Game asks which one to keep.
I want to start over
Profile → Reset Progress. Permanent items you purchased are kept.
I want to turn off notifications
Profile → Settings → Notifications, or on iPhone Settings → Notifications → Altın Nesil.
My child plays — how do I control purchases?
Turn on Ask to Buy in Apple's Family Sharing and every purchase will wait for your approval. The game has no ads and no chat; other players only see club names, which are filtered and can be reported and blocked. Details: Children's privacy.
I want my data deleted
In the game go to Profile → Delete my online data: your anonymous online account and all its server data are deleted immediately. Deleting the app removes the data on your device. For other requests see the Privacy Policy.